HomePage >> Journals >> Management Science and Research

Management Science and Research

Management Science and Research is an international comprehensive professional academic journal of Ivy Publisher, concerning the development of management science technology and research, on the combination of management science theory and modern industrial technology. The main focus of the journal is the academic papers and comments of latest management science theory and method research improvement in the fields of nature science, engineering t... [More] Management Science and Research is an international comprehensive professional academic journal of Ivy Publisher, concerning the development of management science technology and research, on the combination of management science theory and modern industrial technology. The main focus of the journal is the academic papers and comments of latest management science theory and method research improvement in the fields of nature science, engineering technology, economy and science, report of latest research result in the field of material subject, aiming at providing a good communication platform to transfer, share and discuss the theoretical and technical development of management science for professionals, scholars and researchers in this field, reflecting the academic front level, promote academic change and foster the rapid expansion of management science theory and application technology.

The journal receives manuscripts written in Chinese or English. As for Chinese papers, the following items in English are indispensible parts of the paper: paper title, author(s), author(s)'affiliation(s), abstract and keywords. If this is the first time you contribute an article to the journal, please format your manuscript as per the sample paper and then submit it into the online submission system. Accepted papers will immediately appear online followed by printed hard copies by Ivy Publisher globally. Therefore, the contributions should not be related to secret. The author takes sole responsibility for his views.

ISSN Print:2326-8689

ISSN Online:2326-8727

Email:msr@ivypub.org

Website: http://www.ivypub.org/msr/

  0
  0

Paper Infomation

Application of Customer Relationship Management System in Commercial Bank

Full Text(PDF, 32KB)

Author: Jing Zhang, Lixia Dong

Abstract: As the development of network finance is getting faster and faster, the competitive pressure of domestic and international markets is getting bigger and bigger. How to integrate customer resources more effectively and carry out effective customer relationship management is the key to bank competition. Customer relationship management system is an effective operating platform that enables banks to make great progress in customer information collection, customer information management and customer information use. Customer relationship management system can provide banks with a new, customer-centric perspective for collection and use. Through the customer relationship management system, commercial banks can further develop customer resources, effectively control customer resources, and promote the improvement of marketing, sales management and service work, especially in the improvement of customer service and sales management and the development of banking business, which plays a very important role. This paper discusses the application model and business model of CRM in the banking industry, and focuses on how CRM system provides banks with good customer feelings and how to optimize the sales process to achieve the sustainable development of banks.

Keywords: CRM Balanced Scorecard; High Seas Pool Regime; Marketing Management; Customer Relationship

References:

[1] 张北平.以消费者为中心的营销大数据平台建设[J].企业管理,2017(11).

[2] 邓广智.基于客户忠诚的企业B2B客户关系管理研究[J].经营管理者,2014(29).

[3] 李永红.客户关系管理在企业市场营销中的作用[J].市场观察,2015(2).

[4] 张淼.客户价值对客户关系管理绩效的影响研究[J].价值工程,2014(13).

[5] 汪巍.客户关系管理研究与实现[J].经贸实践,2018(9):271-272.

Privacy Policy | Copyright © 2011-2025 Ivy Publisher. All Rights Reserved.

Contact: customer@ivypub.org