Research on Performance Evaluation Methods for Human Resource Management in Public Service Institutions

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Education Research Frontier (ERF) is an international open access journal, devoted to supporting a global forum of knowledge of education research for scholars, researchers, administrators and librarians in areas of education research to promote the academic exchange and thus advance the development of education in our country. The goal of ERF is to report and discuss the educational practice, educational theory, educational researches and so on.... [More] Education Research Frontier (ERF) is an international open access journal, devoted to supporting a global forum of knowledge of education research for scholars, researchers, administrators and librarians in areas of education research to promote the academic exchange and thus advance the development of education in our country. The goal of ERF is to report and discuss the educational practice, educational theory, educational researches and so on.

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Paper Infomation

Research on Performance Evaluation Methods for Human Resource Management in Public Service Institutions

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Author: Baojun Zhao

Abstract: As crucial providers of public services, the human resource management efficiency of public service institutions directly impacts service quality. Performance evaluation, as a core link, suffers from traditional methods with single indicators and insufficient result application. This paper explores scientific optimization paths for performance evaluation by introducing modern management tools such as Key Performance Indicators (KPI), Balanced Scorecard (BSC), and 360-degree feedback. The research demonstrates that diversified evaluation indicators, strengthened result application, and enhanced transparency can significantly improve employee motivation and organizational effectiveness. Case analysis further validates the effectiveness of optimization measures. In the future, with the development of management concepts and technologies, performance evaluation in public service institutions will become more refined and intelligent, providing support for high-quality public service development.

Keywords: Public Service Institutions, Human Resource Management, Performance Evaluation, Key Performance Indicators (KPI), 360-Degree Feedback, Optimization Strategies

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